FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Getting Started
Below are some of are common questions about general business:
I’m a private buyer. Can I buy from you directly?
No. We do not sell to private individuals or retail buyers. Our services are exclusively for licensed importers, fleet operators, and other B2B clients. However, we’re happy to connect you with one of our trusted importer partners who are better equipped to serve the public. Just let us know what you’re looking for.
What types of businesses do you work with?
We work with parallel importers, dealerships, leasing and rental companies, and fleet operators. If your business is involved in vehicle import, resale, or fleet management, we’re equipped to support you from sourcing to compliance.
Which countries do you source vehicles from?
We regularly source vehicles from Europe, North America, and Asia. Thanks to long-standing partnerships with OEMs, distributors, and major fleet operators (like Sixt, Hertz, Europcar, and Enterprise), we have access to a wide range of models, trims, and off-market stock.
Compliance & Licensing
Below are some common questions about our Compliance & Licensing capabilities:
Can you help with parallel import licensing in Israel?
Yes. We’ve supported Israeli importers since the earliest days of the country’s parallel import reform — including the first license ever issued under the 2010 Ministry of Transport decision. For select brands (like Stellantis, Mercedes, Toyota, Kia, Hyundai, and Lexus), we hold fleet agreements that help facilitate the license approval process.
Do you provide emissions testing and certification?
Yes. We work closely with TÜV, DEKRA, and similar German authorities to handle emissions testing, certification, and — where possible – legal regrouping into more favorable categories to reduce registration taxes.
Can you issue EUR.1 or EUR-MED certificates for customs?
Absolutely. For eligible exports, we can issue EUR.1 or EUR-MED movement certificates to help importers benefit from preferential trade agreements and reduce customs duties.
Technical Capabilities
Below are some common questions about the services we offer and their scope:
What kind of vehicle modifications can you provide?
We specialize in factory-grade OBD-based customizations. Our tools unlock or reconfigure over 500 functions across supported brands – enabling upgrades for fleet value, resale, or local market fit, often with just one click.
Can you handle complex or non-standard vehicles?
Yes. We’re highly experienced in bringing technically non-standard or special-trim vehicles into full compliance. Whether it's a U.S.-spec SUV, a commercial van, or a modified fleet vehicle, we work with TÜV, DEKRA, and the Israeli Ministry of Transport to ensure proper alignment and approval.
Can you support vehicles that need lighting or signal adjustments?
Yes. We have successfully tested and adapted front lighting systems to meet Israeli regulations, including headlamp pattern conversion and signaling compliance. All modifications are performed and documented in line with Ministry of Transport requirements.
Logistics
Below are some common questions about the logistics services we offer and their scope:
Do you handle vehicle shipping and transport?
Yes. We coordinate international logistics from end to end – including RoRo, container shipping, and even air freight. Our goal is to select the most efficient route for each shipment, balancing speed, security, and cost.
Can you manage the entire logistics process, including customs and delivery?
Yes. We handle the full logistics chain – from international transport (RoRo, container, or air freight) to customs clearance and final delivery coordination. Whether it’s a one-off shipment or a recurring lane, we ensure vehicles arrive safely, on time, and ready for inspection or registration.